Refund policy
RETURNS
If you wish to return an item please contact us at the brewery by phone (01259 769100) or by email (orders@harviestoun.com) quoting your name, contact details, order number and details of the problem.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty or the wrong goods were sent.
Goods will only be accepted for return if they are dispatched within 14 days of delivery unless we have notified you otherwise.
When returning goods please enclose: the receipt, details of the reason for the return and credit or debit card details (for purposes of refund). Returned items should be unused and must be returned in original packaging with any enclosed documentation and reason for return.
If you return goods you have ordered from us for any reason we will give you a full refund of the amount paid or an exchange credit as required.
CANCELLATIONS
You have a right to cancel your order within 7 days in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
If you let us know before we ship your order, we will cancel the order and refund you any money.
If you change your mind within seven days of placing the order, return the unopened product and we will refund the value of the product, less any shipping costs.
If you wish to return an item please contact us at the brewery by phone (01259 769100) or by email (orders@harviestoun.com) quoting your name, contact details, order number and details of the problem.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty or the wrong goods were sent.
Goods will only be accepted for return if they are dispatched within 14 days of delivery unless we have notified you otherwise.
When returning goods please enclose: the receipt, details of the reason for the return and credit or debit card details (for purposes of refund). Returned items should be unused and must be returned in original packaging with any enclosed documentation and reason for return.
If you return goods you have ordered from us for any reason we will give you a full refund of the amount paid or an exchange credit as required.
CANCELLATIONS
You have a right to cancel your order within 7 days in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
If you let us know before we ship your order, we will cancel the order and refund you any money.
If you change your mind within seven days of placing the order, return the unopened product and we will refund the value of the product, less any shipping costs.